Returns - Cancellations
FashionFantasy.gr enables you, through the completeness of descriptions, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily. Online purchases are not different from purchases from a physical store, so in accordance with applicable law (Law 2251/94), you can return the product or products you purchased from our store within 14 working days of the date receiving them. In order for your return to be accepted and your money refunded, the product must be on its packaging, intact, and return the receipt to us. We will be deducted and after we receive the money within 20 working days we will deposit it into a bank account. Of course you should first contact us to arrange the whole process.
- The date of receipt of your order with the date of submission of the refund request will not exceed 14 calendar days.
- The packaging is not tampered with and is in its original (factory) condition.
- The return of the product must be accompanied by the original proof of purchase.
If the product to be returned does not meet the above conditions, it will be returned to the sender at his own expense.
The way of returning the product you bought from us should be determined by us and for this reason please contact us by phone before taking any return action. The shipping costs for returns to us are solely for the customer except in the case of our own fault, so of course refund costs are our responsibility, always upon agreement.
- Fill in the change form on the packaging of the product you received
- Pack it as carefully as possible.
- Contact us to guide you through the shipping process